Terms and Conditions

Deluxe Dog & Cat Grooming
Phone: 07577 203770
Email: sales@shmm.uk

Website Terms of Use

Please read these terms and conditions carefully before using our website. By accessing or using our website, you agree to these terms and conditions. If you do not agree, please refrain from using our website.

Website Ownership

The website, shmm.uk, is owned and operated by Deluxe Dog & Cat Grooming.

Product Use

Please consult a healthcare professional before beginning or modifying any nutritional program. All information on the shmm.uk website is for informational purposes only. We are not responsible for how you choose to use our products.

Disclaimer

Any reliance you place on the information provided is strictly at your own risk. We are not liable for any loss or damage, including indirect or consequential loss, arising from the use of this website or the information contained within it.

We strive to keep our website operational at all times. However, Deluxe Dog & Cat Grooming is not responsible for any temporary unavailability due to technical issues beyond our control.

Pricing

  • All prices are exclusive of shipping costs.
  • Prices are subject to change at any time.
  • All prices are listed in British pound.

Payment Terms

All orders require pre-payment unless otherwise stated. Full payment must be received before dispatch. If payment fails our security checks, dispatch may be delayed.

Delivery

  • Free delivery is available for orders over £50 within UK.
  • Delivery charges will be communicated before order completion.
  • Delivery times: UK (2-3 working days)
  • Deliveries are made Monday-Friday, 8 am to 6 pm. Specific delivery times are not available.

Returns Policy

We accept returns of unopened and unused products within 14 days of delivery. To qualify for a refund, items must be returned in their original packaging and in a resalable condition. Please note that Deluxe Dog & Cat Grooming does not provide prepaid return labels. Customers are responsible for covering the return delivery costs. We recommend using a tracked postal service to ensure your return reaches us safely.

Damage or Shortage

Please inspect all delivered goods within 5 days for any defects. Damage or shortages must be reported to Deluxe Dog & Cat Grooming within 2 days of receipt, and non-delivery issues must be reported within 15 days of the invoice date.

Deluxe Dog & Cat Grooming will:

  • Replace damaged or defective products at our cost.
  • Cover the cost of delivery for any replacements.

We accept no liability for loss resulting from failure to comply with carrier requirements regarding damage, shortage, or non-delivery notifications.

Availability

All products are subject to availability.

Returns

  • Products must be returned in their original, unopened packaging to receive a full refund.
  • If a product is not returned in its original condition, we may reduce the refund by up to 100% of the product’s value, depending on the extent of the damage.
  • Returns are accepted within 14 days of receipt.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Deluxe Dog & Cat Grooming, its suppliers, or clients, and is protected by Irish and international copyright and trademark laws.

Entire Agreement

These Terms & Conditions (as updated) constitute the entire agreement between you and Deluxe Dog & Cat Grooming regarding the use of this website, overriding any prior agreements or understandings. If there is any conflict between these Terms & Conditions and other site content, these Terms & Conditions take precedence.

No Waiver

No waiver of any provision by us shall be deemed a waiver of any prior or future breach of the same or any other provision.

Complaints

We strive to provide the best possible service. If you have any complaints, please contact us at sales@shmm.uk.